Sky247 Privacy Policy

The platform collects and processes personal information that is necessary for providing online casino and sportsbook services in a lawful and responsible way.

Types of personal data collected

The following categories of information may be collected:

• Identity details such as full name, date of birth, gender, and identification numbers where required by law.
• Contact details such as address, email address, and mobile number.
• Account information such as username, encrypted password, security questions, and account settings.
• Payment and transaction data such as payment method, bank or wallet details in tokenised or masked form, deposits, withdrawals, betting history, and account balances.
• Technical data such as IP address, device identifiers, browser type, operating system, and access logs.
• Usage data such as pages visited, time spent on the website, clicks, and interaction with online services.
• Verification data such as copies of identity documents, address proof, payment method proof, and other documents for KYC and due diligence.

Personal data is collected directly from the user, through automatic collection on websites and applications, and through lawful third-party sources such as payment providers and verification partners.

Purpose of collection and legal basis

Personal data is collected and used for purposes such as:

• Creating, managing, and servicing the user account.
• Providing online betting and gaming services.
• Processing payments, refunds, and other financial transactions.
• Fulfilling legal and regulatory obligations, including anti-money laundering and responsible gaming requirements.
• Preventing fraud, misuse, and unauthorised access.
• Providing support and responding to user queries.
• Improving services, security, and website performance.

Processing is based on user consent, contractual necessity for providing services, compliance with applicable law, and the legitimate interests of running, protecting, and improving the platform.

Technical and organisational protection measures

To safeguard personal information, the platform implements appropriate technical and organisational security measures, including:

• Encryption of data in transit and, where appropriate, at rest.
• Firewalls, intrusion detection, and access control mechanisms.
• Role-based access to personal information, granted only to authorised personnel and providers.
• Regular security assessments, audits, and monitoring of systems.
• Secure backup and recovery procedures.
• Staff training on privacy, data security, and confidentiality obligations.

While no online service can guarantee absolute security, reasonable and industry-aligned measures are used to reduce the risk of unauthorised access, alteration, disclosure, or loss of user data.

User rights

Subject to applicable law, users in India have the following rights in relation to their personal data:

• Right to access: to request confirmation whether personal information is processed and to receive a copy of such data.
• Right to correction: to ask for inaccurate or incomplete data to be updated or corrected.
• Right to deletion: to request deletion of personal data when it is no longer necessary for the purposes of collection or when consent is withdrawn, subject to legal retention obligations.
• Right to restriction: to request limitation of processing of certain data in specific circumstances.
• Right to object: to object to some processing activities, such as direct marketing.
• Right to data portability where technically feasible and legally required.

Users may exercise these rights by contacting the support or data protection contact channel indicated on the website. Requests will be handled in a reasonable time as required by law and may require identity verification.

Compliance with India laws

The handling of personal information aims to comply with applicable Indian laws and regulations, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, along with any other applicable data protection norms. In addition, international standards and good practices are followed where reasonable and consistent with Indian law.

Personal information is used only for legitimate and specified purposes connected to the operation of this online casino and sportsbook platform and related support services.

Main purposes of use

Personal and account data may be used for:

• Creating and maintaining user profiles and gaming accounts.
• Providing access to online betting, casino games, and related services.
• Processing deposits, withdrawals, transfers, and promotions in a secure manner.
• Verifying identity, age, and location to comply with legal and responsible gaming requirements.
• Monitoring transactions and activity for fraud, money laundering, and suspicious behaviour.
• Providing customer support, handling complaints, and resolving disputes.
• Sending service messages such as account updates, transaction confirmations, security alerts, policy changes, and technical notices.

Service improvement and analytics

Usage, technical, and statistical data may be processed in aggregated or pseudonymised form for:

• Analysing how users interact with the website and mobile applications.
• Improving layout, navigation, and performance of online services.
• Fixing technical issues and enhancing security.
• Developing new features, tools, and user protections.

Marketing and communication

Subject to consent and applicable law, contact details and usage data may be used for:

• Sending information about changes to services and relevant features.
• Providing information about responsible gaming tools.
• Sending limited marketing communications through email, SMS, push notifications, or in-account messages.

Users may opt out of direct marketing at any time by using the unsubscribe option provided in communications or by adjusting account settings, while still receiving important service and legal notices.

Compliance and lawful processing

Personal data may also be processed, stored, and shared when necessary for:

• Complying with obligations under applicable India laws, regulations, court orders, or requests from authorities.
• Enforcing terms and conditions and protecting the rights and safety of users and the operator.
• Establishing, exercising, or defending legal claims.

All processing of information is intended to be fair, lawful, and transparent. Data is not sold to third parties for their independent marketing. Any profiling or automated decision-making relevant to fraud prevention, risk assessment, or compliance is implemented in line with applicable legal requirements and includes appropriate safeguards.

Users have control over much of their personal information and may request further access, correction, or deletion in line with applicable law.

How users can access and update data

• Most basic account and contact details can be viewed and edited directly in the account settings area on the website or mobile application.
• Users may request access to additional information held about them by contacting the support team or the designated privacy contact.
• Before processing a request, the platform may ask for identity verification to protect user security.

Correction and deletion procedures

• If personal information is inaccurate, incomplete, or outdated, users can ask for correction or update through support or account tools.
• Users may request deletion of personal data when there is no longer a lawful basis for its processing, subject to retention obligations under law and legitimate business needs, such as maintaining records for tax, anti-money laundering, or dispute resolution.
• When full deletion is not possible due to legal or regulatory duties, data will be retained in a restricted form and used only for required purposes.

Consent to security checks and payment processing

By creating an account and using the services, the user:

• Consents to the use of identity, contact, and transaction data for security checks, fraud prevention, risk assessment, responsible gaming, and compliance verification.
• Acknowledges that payment and transaction data may be processed by secure third-party payment providers, banks, and financial institutions to complete deposits, withdrawals, and refunds.

These providers are required to handle personal and financial information in accordance with applicable data protection and security standards and to use it only for the purposes of payment processing, verification, and legal compliance.

This online platform is intended only for users who are 18 years of age or older, in line with legal and responsible gaming standards.

Age limitation

• Registration of an account and use of betting or gaming services is not permitted for persons under 18 years.
• During registration and verification, users must confirm that they are at least 18 years old and legally allowed to access such services in their jurisdiction.

Age verification and limitations

• The operator relies on the information and documents supplied by the user for age and identity verification.
• It is not always technically possible to determine age purely based on online activity without supporting documents.
• The platform may request identity documents or run checks through verification providers to confirm that the user is an adult.

Handling data of minors

• If it is discovered that personal information of a minor has been collected by mistake, the account will be closed as soon as reasonably possible.
• A parent or legal guardian who becomes aware that a minor has provided personal data may contact support and request termination of the account and deletion of such information.
• Any remaining data may be retained only as required for legal or regulatory purposes, for example, to document that the account was blocked and to prevent further misuse.

To provide reliable and secure online services, personal information may be processed and stored outside India, in locations where certain partners, servers, or service providers are based.

Scope of international processing

• Data may be transferred to and processed in other countries where providers of hosting, payment processing, verification, analytics, customer support, or security services operate.
• Some of these jurisdictions may have different data protection laws from those in India.

User consent to cross-border transfers

• By registering an account, submitting personal data, or using this website or mobile applications, the user consents to the transfer, storage, and processing of personal and transactional information in such other countries.
• Cross-border transfers are carried out only to parties that need the information to provide contracted services or to comply with legal obligations.

Confidentiality and safeguards

• Partners and service providers that receive personal data are required to use appropriate technical and organisational measures to protect confidentiality, integrity, and security.
• These third parties are bound by contractual obligations and applicable laws to process information only in accordance with documented instructions and not for their independent purposes, unless required by law.
• Where reasonable, industry standards for security and privacy are taken into account to provide a comparable level of protection.

This Privacy Policy is intended to provide a transparent description of how personal information is collected, processed, and protected, but it does not limit any rights or obligations provided by applicable law.

Scope of the disclaimer

• The operator reserves the right to interpret and apply this document in line with legal requirements, regulatory guidance, and internal risk policies.
• To the extent allowed by law, the operator is not liable for any loss or damage arising from unauthorised access to user data that occurs despite the implementation of reasonable security measures and procedures.
• If any part of this document conflicts with mandatory legal provisions, the legal provisions will prevail and the affected part will be applied in a manner consistent with such law.

Acceptance and applicability

• This Privacy Policy applies when the user accepts it during registration, continues to use the services after publication, or accepts it through any form of agreement or accession process made available on the website or mobile applications.
• By providing personal data and using the services, the user acknowledges and agrees that this document governs the handling of their information, in addition to the terms and conditions and any other applicable policies.

Cookies are small text files stored on the user’s device by websites or applications to remember certain information about the visit and to support core functions.

Types and purposes of cookies

This platform may use cookies and similar technologies such as local storage, pixels, and tags for the following purposes:

• Essential cookies to enable login, session management, security, and basic navigation.
• Functional cookies to remember user preferences, language, and display settings.
• Analytics cookies to collect statistics on how users navigate pages, how long they stay, and which services are used, to improve performance and design.
• Behaviour and performance cookies to analyse usage patterns in an aggregated way and support responsible gaming and security.
• Personalisation cookies to adapt content, display relevant information, and improve user experience.

Cookie retention

• Cookies used for analytics, preference, and personalisation are generally stored for up to 1 year, unless a shorter period is indicated by the browser settings or cookie banner.
• Some essential session cookies expire once the browser is closed.

Cookie control

• Users can manage or delete cookies through browser settings, including blocking some or all cookies from this and other websites.
• Blocking certain cookies may affect the availability or functionality of some services and features.
• Information on cookie categories and options may be presented in a cookie notice or settings panel on the website.

This Privacy Policy forms an integral part of the terms that govern the use of this online casino and sportsbook website.

• By creating an account, logging in, or using any part of the services, the user confirms that they have read, understood, and fully accept this Privacy Policy.
• Continued use of the platform after publication of an updated version indicates consent to the revised practices described in that version.
• In case of any difference between earlier versions of the policy and the current one, the most recent version made available on the website or mobile application will apply to ongoing data processing, subject to applicable legal requirements.

In order to provide secure and lawful online services, the platform may share certain personal and transactional information with third parties under controlled conditions.

Situations where data may be shared

Personal data may be disclosed to:

• Law enforcement agencies, regulators, tax authorities, and courts when required by applicable law, regulation, legal process, or lawful request.
• Payment service providers, banks, and financial institutions for processing deposits, withdrawals, refunds, chargebacks, and payment verification.
• Identity verification, fraud prevention, and anti-money laundering service providers.
• Technical and operational partners such as hosting companies, IT support, analytics providers, customer support platforms, and communication services.
• Professional advisers such as auditors, legal counsel, and consultants under appropriate confidentiality obligations.

A list or category overview of key partners may be provided on the website or can be requested from support, subject to confidentiality constraints.

Conditions for sharing data

• Third parties receive only the minimum information reasonably necessary for the specific purpose for which they are engaged.
• These parties are expected to implement suitable security measures and to use personal data only as instructed, not for their independent marketing or unrelated purposes, unless required by law.

User consent

• By providing personal information, registering, or using the services, the user agrees that their data may be shared in the situations and for the purposes described in this section and elsewhere in this Privacy Policy.
• Any sharing required by law or for the protection of rights, safety, or property may occur even without additional consent, in line with legal obligations.

The website and mobile applications may contain links or references to third-party websites, applications, or services that are not operated or controlled by this platform.

• Each external site or service has its own privacy policy, terms, and security practices governing how personal information and usage data are collected and processed.
• The operator is not responsible or liable for the content, privacy standards, or data handling practices of any third-party websites or services that users choose to access through such links.
• Users are encouraged to carefully review the privacy policies and terms of any external websites before providing personal data or continuing to use those services.
• Access to third-party content is at the user’s discretion and risk, and this Privacy Policy applies only to data processed by this online platform.